Effective October 5, 2026
Why is KEMI changing how payments are processed?
We're moving to a new payment platform, One Inc, to improve the payment experience.
Do I need to do anything before October 5?
No. This is a behind-the-scenes update. No action is required on your part.
Will making a payment look or feel different?
You may notice updated payment screens and branding starting October 5. The steps to make a payment stay the same; you'll just see a new look along the way.
Is my payment information safe?
Yes. One Inc is a secure, modern payment platform, and only limited details (such as the last few digits of a card or account) are ever visible on screen.
Can I still make a payment the same way I do today?
Yes. You can continue making payments the way you always have. Nothing about how you submit a payment is changing on October 5.
Is there a fee to make a payment?
Card payments include a 2.99% service fee, charged by One Inc, our payment processor, not by KEMI. There is no fee for payments made from a checking account.
Can I make a payment by phone?
Yes. You can pay by phone anytime on or after October 5 using One Inc's automated payment system at 1-888-639-2117. The same payment methods are available, and the same 2.99% card fee applies to card payments.
Can I save my payment information so I don't have to re-enter it every time?
Not yet, but this feature is coming for policyholders. In the months ahead, we'll introduce the option for your account's designated admin to save payment information for faster, easier payments. We'll share full instructions before that feature is available.
Will KEMI offer automatic payments?
We're planning to introduce additional convenient payment options, including automatic payments, in the future. We'll communicate clearly before any of these features go live. There's nothing to sign up for right now.
Who do I contact if I run into a problem making a payment or have questions?
Contact us at policy@kemi.com or call 1-800-640-KEMI (5364) and we'll be happy to help.