If a bill was denied because it was not related to the work incident, or the claimant's workers’ compensation claim with KEMI was determined to be non-compensable, medical providers should follow up with the claimant to determine the best alternative payment method. However, if the bill was reduced based on the application of the appropriate Kentucky workers’ compensation fee schedule, the provider may not bill the claimant and should write off the balance. Per KRS 342.035(2), no provider of medical services shall collect or attempt to collect the payment of any charge for services covered by a workers’ compensation insurance plan for the treatment of a work-related injury or occupational disease in excess of that provided by the schedule of fees.